Shipping and tracking

Packaging

All the packagings are compostable or made of recyclable material when available. It’s usually brown kraft paper, paper and brown kraft tape.

Shipping

The shipping usually occurs within a work week of ordering. I recommend adding tracking to your order for international orders. If not, you will still get a number but it will not be activated, don’t worry about that it’s a default feature. Hopefully I’ll get rid of it one day.

Shipping fees now appear on every order. And here’s why I stopped making them invisible. They were always there. I feel that making shipping fees invisible comforts us into thinking that shipping, transporting and delivering packages is worthless. It’s not, I pack every order super carefully, I draw on each box and write a little word for each and everyone of you. Then I pay for shipping and bring the packages to the post office where a nice lady greets me, checks that everything is ok and lets me know if there’s something amiss. After that, your packages go into a room where someone sorts them, they go into a truck, a plane, another truck, they’re sorted again and delivered by someone from your post office. It’s a lot of work, and people deserve good pay and gratitude for it. As much as everyone else. So we pay for shipping, and it is the least we can do.

Big companies are making us think that delivery can happen in 24hours and for free but it’s a lie, it’s a Santa-level kind of lie. People work hard for this so, let’s not make this invisible. It’s important, it’s a service, and during covid it’s one of the most important services of all. It keeps us happy and connected to the real world. Let’s pay for shipping and thank our post office workers. Thank you for attending my ted talk 😀

Complimentary Shipping

Some orders are eligible for complimentary shipping, depending on the amount and type of your order.

For ceramics, you will be able to select complimentary shipping if your order is :

• $190 and more for North America
• $280 and more for Europe
• $320 and more for the UK
• $500 and more for the rest of the world

For Paper products, stationery, washi tape and original art like watercolors, the limit is $50 and you will be able to use the code WASHI and then select free shipping 🙂

Returns, Breaks and fees

Every sale is final ♥ If you change your mind, I’m sorry but I will not refund or exchange a piece. I am a very small business and I cannot afford it, so please, be sure about the items in your cart ^^

If a parcel is returned because of a mistake on my part, I will happily send it again.

If your parcel comes back because yo u put in the wrong adress or made a mistake, I will ship it again for a regular postal fee + return fees(from $10 to $30 usually, depending on the destination and options) .

If a parcel comes back to me and you wish it refunded, I will refund it minus the shipping fees and the return fees.

I pack everything very carefully. However, should a break occur, feel free to contact me with pictures and we will find a suitable outcome. I usually refund or replace the piece, whichever suits you best.

Destination Restrictions

Due to the Covid-19 situation, Canada post stopped its services to the following countries. I will not be able to send anything to :